Terms & Conditions

Last Updated: 19 January 2024

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Granite Setts Direct Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Granite Setts Direct Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Wreaks End Farmhouse, Broughton In Furness, Cumbria, United Kingdom, LA20 6BS. Our company registration number is 12513411. The term ‘you’ refers to the user or viewer of our website.

Website Copyright

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk extracts for your personal and non-commercial use only
You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material

Terms Of Use

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties: Elasticpath for the purpose of product management, Stripe for handling customer payments and Google Analytics for the purpose of monitoring site usage.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Terms of Business for Consumer & Business Sales

These terms may have changed since you last reviewed them

For a list of changes and when they were made, see https://www.granitesettsdirect.co.uk.

Where to find information about us and our products

You can find everything you need to know about us, Granite Setts Direct Limited registered as a private limited company in England and Wales under company number 12513411, and our products on our website before you order. We also confirm the key information to you in writing before your order is accepted either by email or on paper.

We do not give business customers all the same rights as consumers

For example, business customers cannot cancel their orders, they have different rights where there is a problem with a product, and we do not compensate them in the same way for losses caused by us or our products. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are buying products wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.

When you buy from us you are agreeing that:

We only accept orders when we have checked them and confirm acceptance in writing (usually by email).
Sometimes we reject orders.
We charge you when we accept your order.
We charge interest on late payments.
We pass on increases in VAT.
We are not responsible for delays outside our control.
Products can vary slightly from their pictures on our website and from any samples we provide as we supply a natural product and there are therefore natural variations in colour and size.
You are responsible for making sure your measurements are accurate.
We charge you if you do not give us information we need or do preparatory work as agreed with us.
If you are a consumer and you bought online, or over the telephone, you have a legal right to change your mind.
You can end an on-going contract (find out how).
You have rights if there is something wrong with the quality of your product.
We can change products and these terms.
We can suspend supply (and you have rights if we do).
We can withdraw products.
We can end our contract with you.
We do not compensate you for all losses caused by us or our products.
We use your personal data as set out in our Privacy Notice.
Other important terms apply to our contract.

If you are a business customer this is our entire agreement with you

If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

We only accept orders when we have checked them and confirm acceptance in writing (normally by email)

We contact you to confirm we have received your order and will confirm it we have accepted it in writing (normally by email).

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because a credit reference we have obtained is unsatisfactory, because you are located outside the UK or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

We charge you when we accept your order

However, for some products we take payment at regular intervals, as explained to you during the order process. In such cases, you will only own the products we supply once we have received payment for them in full.

If you are a business customer you have no set-off rights

If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

We charge interest on late payments

If we are unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

We pass on increases in VAT

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

We are not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we will not compensate you for the delay, but if the delay is likely to be substantial you can contact us to end the contract and receive a refund for any products you have paid for in advance, but not received.

Products can vary slightly from their pictures

A product's true colour may not exactly match that shown on your device or on our website or in any sample products as Granite Setts are a natural (not manufactured) product and there are therefore differences in colour and size between different setts. You accept that you are placing your order on that understanding.

You are responsible for making sure your measurements are accurate

If we are making or supplying the product to measurements you provide, you are responsible for making sure those measurements are correct.

We charge you if you do not give us information we need or do preparatory work as agreed with us

We charge you additional sums if you do not give us the information, we have asked for about how we can access your property for delivery or if you do not do preparatory work for delivery, as agreed with us. For example, we might need to re-deliver on another vehicle or with extra manpower or reschedule services.

If you are a consumer and you bought online or over the telephone you have a legal right to change your mind

Your legal right to change your mind.

For our products bought online, over the telephone, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it. This is subject to some conditions, as set out below.

You cannot change your mind about an order for:

goods that are made to your specifications or are clearly personalised; and
goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind.

If you change your mind about a product you must let us know no later than 14 days after the day we deliver your product. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.

How to let us know

To let us know you want to change your mind, contact our Customer Service Team by email at info@granitesettsdirect.co.uk or by telephone calling 07388198476 or write to us at Granite Setts Direct Ltd, The Builders Yard, Foxfield Road, Broughton in Furness LA20 6EZ.

You have to return the product at your own cost

You have to return the product to us within 14 days of you telling us you have changed your mind. Returns are at your own cost unless we have failed to supply the products in accordance with our contract with you and we reserve the right to make a restocking charge where there are no valid complaints about the products.

If you do not do this and we do not receive the goods at all or within a reasonable time we will not refund you the price. For help with returns, including our collection arrangements for goods which can't be posted, see our Returns Process: https://www.granitesettsdirect.co.uk/info/returns/ or contact our Customer Service Team by email at info@granitesettsdirect.co.uk or by calling us on 07388198476

We reduce your refund if you have used or damaged a product

If you handle the products in a way which has damaged the products and affected it is value we may reduce your refund to compensate us for its reduced value.

When and how we refund you

We will refund you within 14 days of receiving the products back from you. We refund you by the method you used for payment. We do not charge a fee for the refund.

You can end an on-going contract (find out how)

We tell you when and how you can end an on-going contract with us during the order process and we confirm this information to you in writing after we have accepted your order. If you have any questions, please contact our Customer Service Team by emailing us at info@granitesettsdirect.co.uk or by calling us on 07388198476

You have rights if there is something wrong with your product

Return the product to us

If you think there is something wrong with your product, you must contact our Customer Service Team.

Your rights and remedies if you are a consumer

We honour our legal duty to provide you with products that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

Summary of your key legal rights

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

Up to 30 days: if your goods are faulty, then you can get a refund.
Up to six months: if your goods cannot be repaired or replaced, then you are entitled to a full refund, in most cases.
Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

Your rights if you are a business

We warrant that on delivery, and for a period of 12 months from the date of delivery (warranty period), any products which are goods shall:

conform in all material respects with their description and any relevant specification;
be free from material defects (natural variation in colour (and texture) are not a material defect);
be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
be fit for any purpose held out by us.

Your remedies if you are a business

Unless an exception applies (see Exceptions to business customers' warranty) if:

you give us notice in writing during the warranty period within a reasonable time of discovery that a product does not comply with the business customer warranty (see Your rights if you are a consumer);
we are given a reasonable opportunity of examining such product; and
you return such product to us at your cost,

we shall, at our option, replace the defective product, or refund the price of the defective product and the reasonable costs of you returning the product in full and this will be your only remedy for breach of the warranty. These terms shall apply to any replacement products supplied by us.

Exceptions to business customers' warranty

We will not be liable for a product's failure to comply with the business customer warranty (see Your rights if you are a business) if:

you make any further use of such product after telling us it is non-compliant;
the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
the defect arises because we followed any drawing, design or specification supplied by you;
you alter or repair the product without our written consent; or
the defect arises because of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

Setting Grout

Where we supply with any setting grout or similar products (such as Flowpoint Rapid) you agree that you will comply with the manufacturer's instructions in all material respects (including the information as to mixing, application and storage) and we are not responsible to you for any loss or damage or claim where such loss, damage or claim arises as a result of your failure to follow those instructions. This applies to both Business Customers and Consumers.

We can change products and these terms

Changes we can always make

We can always change a product:

to reflect changes in relevant laws and regulatory requirements;
to make minor technical adjustments and improvements, for example to address a security threat.

Changes we can only make if we give you notice and an option to terminate

We can also make other types of change (to the product) or these terms, but if we do so we will notify you and you can then contact our Customer Service Team to end the contract before the change takes effect and receive a refund for any products you've paid for in advance.

We can suspend supply (and you have rights if we do)

We can suspend the supply of a product

We do this to:

deal with technical problems or make minor technical changes;
update the product to reflect changes in relevant laws and regulatory requirements; or
make changes to the product (see We can change products and these terms).

We let you know, may adjust the price and may allow you to terminate

We will contact you in advance to tell you we are suspending supply unless the problem is urgent or an emergency. If we suspend supply, or tell you we are going to suspend supply, for more than 15 working days you can contact our Customer Service Team to end the contract and we will refund any sums you have paid in advance for products you will not receive.

We can withdraw products

We will give you such notice as practicable and reasonable in advance and we will refund any sums you have paid in advance for products which will not be provided.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

you do not make any payment to us when it is due and you still do not make payment within 7 days of our reminding you that payment is due;
you do not, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product.
you do not, within a reasonable time, either allow us to deliver the product to you or collect it from us. If you have said you will collect a product but you do not do this within 7 days then (unless the product is made to your specifications or is clearly personalised) we may at our option to treat your order as cancelled and refund the purchase price.

If you are a consumer and you bought online, over the telephone you have a legal right to change your mind (see above).

We do not compensate you for all losses caused by us or our products

Our liability to consumers

We are responsible for losses you suffer caused by us breaking this contract unless the loss is:

Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as we have taken the steps set out in the section. We are not responsible for delays outside our control.
Avoidable. Something you could have avoided by taking reasonable action.
A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited, as described in Our liability to businesses.

Our liability to businesses

If you're a business, then, except in respect of the losses described in Losses we never limit or exclude:

we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for products under such contract.

Losses we never limit or exclude

Nothing in these terms shall limit or exclude our liability for:

death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
fraud or fraudulent misrepresentation;
breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982;
defective products under the Consumer Protection Act 1987;
any matter in respect of which it would be unlawful for us to exclude or restrict liability.

No implied terms about goods

Except to the extent expressly stated in Your rights if you are a business, we exclude all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982.

We use your personal data as set out in our Privacy Notice

Resolving disputes with us

See our complaints policy

Contact our Customer Service Team by emailing at info@granitesettsdirect.co.uk or by calling us on 07388198476 who will do their best to resolve any problems you have with us or our products as per our Complaints policy: https://www.granitesettsdirect.co.uk

You can go to court

These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer, we can claim against you in the courts of the country you live in. If you are a business, you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.

Other important terms apply to our contract

We can transfer our contract with you, so that a different organisation is responsible for supplying your product.

We will tell you in writing if this happens and if you are a consumer we will ensure that the transfer will not affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this.

If you are a consumer we may not agree if. If you are a business you need our agreement to transfer your contract with us and it's entirely up to us whether we give it.

Nobody else has any rights under this contract

This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later

We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

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